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Frequently asked questions
What is the return policy?
You can return items within 14 days of receiving your order, as long as they are unused and in their original packaging. You must also provide a receipt or proof of purchase.
To start a return, email support@pinox.store with your order number and reason for the return.
Once the returned product is received, you’ll get a refund for your original order. Exchanges are not offered—if you want a different item or size, you’ll need to place a new order after your refund is processed.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, contact support@pinox.store as soon as possible with your order number, a description of the issue, and photos if applicable. The support team will review your case and help arrange a replacement or refund, depending on the situation.
When will I get my order?
In the EU and USA, apparel products typically arrive within a few business days to about a week after shipping.
How much does shipping cost?
Shipping costs vary by destination. However, orders within the European Union qualify for free shipping.
How do I care for the clothes?
Wash: In cold water to preserve fabric and print quality.
Dry: Tumble dry on a low setting or hang dry to maintain shape and size.
Store: Keep in a cool, dry place away from direct sunlight to protect colors and fabric integrity.
Free Shipping
Enjoy free delivery across the European Union.
Returns
Returns are available within 14 days of delivery.
Stay Tuned
Expect regular new arrivals in the future.